Terms of Service

Welcome to Muntaha Store. By accessing or using our website and placing an order with us, you agree to the following Terms of Service. Please read these terms carefully before using our website.

1. General Information

Muntaha Store is an online fashion store offering women's unstitched clothing and related fashion products.

We reserve the right to update, modify, or discontinue any product, service, price, or website content at any time without prior notice.

2. Product Information

We make every effort to ensure that product descriptions, images, colors, fabric details, prices, and other information displayed on our website are accurate.

However, slight differences in color, print placement, embroidery, or appearance may occur due to lighting, photography, screen settings, or the nature of the fabric and manufacturing process.

Product images are provided for representation purposes, and actual colors may vary slightly from what appears on your device.

3. Prices

All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

Muntaha Store reserves the right to change product prices, discounts, promotions, or offers at any time.

Any price change will not affect an order that has already been confirmed by Muntaha Store, unless otherwise required due to an obvious pricing or technical error.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept, reject, or cancel an order for reasons including:

• Product availability

• Incorrect pricing or product information

• Incomplete or incorrect customer information

• Suspected fraudulent activity

• Inability to contact the customer for order confirmation

• Other circumstances that may prevent us from fulfilling the order

For Cash on Delivery orders, we may contact the customer to confirm the order before dispatch.

5. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If a customer refuses or rejects a confirmed parcel without a valid reason, Muntaha Store reserves the right to restrict or decline future Cash on Delivery orders from that customer.

6. Shipping & Delivery

We deliver across Pakistan.

Estimated delivery time is 3–5 working days, although delivery may take longer in some cases due to courier delays, weather, public holidays, remote locations, or other circumstances beyond our control.

Free delivery is available on orders of Rs. 3,000 or above.

Orders below Rs. 3,000 may be subject to applicable delivery charges.

For complete details, please refer to our Shipping & Delivery Policy.

7. Returns & Exchanges

Muntaha Store offers exchanges according to our Return & Exchange Policy.

Customers may request an eligible exchange within 7 days of receiving the order.

Sale and discounted items are also eligible for exchange, subject to our exchange conditions.

Products that have been cut, stitched, altered, washed, worn, used, or damaged by the customer may not be eligible for exchange.

For complete details, please refer to our Return & Exchange Policy.

8. Customer Responsibility

Customers are responsible for providing accurate information when placing an order, including:

• Full name

• Complete delivery address

• Active phone number

• Email address, where applicable

• Correct product and quantity details

Muntaha Store will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

9. Website Use

You agree to use the Muntaha Store website only for lawful purposes.

You must not:

• Use the website for fraudulent activities.

• Attempt to gain unauthorized access to the website or its systems.

• Copy, reproduce, or misuse our website content without permission.

• Interfere with the security or normal operation of the website.

• Use our website or content for any unlawful purpose.

10. Intellectual Property

All content available on the Muntaha Store website, including but not limited to:

• Brand name

• Logo

• Product photographs

• Website design

• Graphics

• Text

• Product descriptions

• Other original content

is owned by or used by Muntaha Store with appropriate rights and may not be copied, reproduced, distributed, or used commercially without prior written permission.

11. Promotions & Discounts

From time to time, Muntaha Store may offer promotional discounts, sales, or special offers.

Promotional offers may have specific terms, expiry dates, product restrictions, or availability limits.

Muntaha Store reserves the right to modify or end a promotion at any time.

12. Third-Party Services

Our website may use third-party services, including payment providers, courier companies, analytics services, or other technology providers.

Muntaha Store is not responsible for interruptions, errors, or delays caused by third-party services that are outside our reasonable control.

13. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or free from technical errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational requirements.

14. Limitation of Liability

Muntaha Store will make reasonable efforts to provide accurate product information and fulfill confirmed orders.

However, we are not responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, technical issues, natural events, public holidays, or incorrect information provided by customers.

15. Changes to These Terms

Muntaha Store reserves the right to update or change these Terms of Service at any time.

Any updated terms will be posted on this page. Customers are encouraged to review this page periodically.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

Muntaha Store
Phone / WhatsApp: 0321-8865556
Email: muntahastore.official@gmail.com
Address: First Capital Tower, Gulberg 2

Thank you for shopping with Muntaha Store.