Shipping & Delivery Policy

At Muntaha Store, we aim to deliver your orders safely and on time. Please read the following shipping and delivery information before placing your order.

1. Delivery Coverage

We currently deliver orders across Pakistan through reliable courier services.

2. Processing Time

Orders are normally processed and dispatched after order confirmation.

Please allow reasonable processing time before your order is handed over to the courier service.

3. Delivery Time

Estimated delivery time within Pakistan is:

3–5 working days

Delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Remote areas may require additional delivery time.

4. Free Delivery

We offer FREE DELIVERY on orders of Rs. 3,000 or above.

For orders below Rs. 3,000, applicable delivery charges will be added to the order.

5. Order Confirmation

For Cash on Delivery (COD) orders, our team may contact you to confirm your order and delivery details.

Orders may be cancelled if the customer cannot be reached for confirmation.

6. Tracking Your Order

Once your order has been dispatched, tracking information may be shared with you through the contact details provided at the time of order.

You can use the tracking information to check the status of your shipment through the relevant courier service.

7. Delivery Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to:

• Weather conditions

• Public holidays

• Courier delays

• High order volumes

• Incorrect or incomplete address information

• Remote or hard-to-reach locations

• Unforeseen circumstances

Muntaha Store is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

8. Incorrect Address or Contact Information

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is returned because of an incorrect address, incomplete information, or the customer being unavailable to receive the parcel, additional delivery charges may apply for re-dispatch.

9. Parcel Inspection

Customers are encouraged to check the parcel at the time of delivery where possible.

If you receive a damaged, incorrect, or defective product, please contact Muntaha Store within 48 hours of delivery and follow our Return & Exchange Policy.

10. Contact Us

If you have any questions regarding your order or delivery, please contact us:

Muntaha Store
Phone / WhatsApp: 0321-8865556
Email: muntahastore.official@gmail.com
Address: First Capital Tower, Gulberg 2

We are always happy to assist you.